Brother HL-5370DW Laser Printer with Wireless Networking and Duplex

Comment: Easy to set up and the print quality is excellent. One week after it was delivered Office Depot had it on sale for $42.00 less than I paid Amazon. Oh well!

Comment: This successor model, HL-5370DW, replaces my Brother HL-5250DN and has essentially the same capabilities/feature set as it had. The HL-5250DN served me well for several years, but developed a problem with an inability to pick up the top sheet of paper from the tray. I had been getting by with a work-a-round by just stacking 20-30 sheets in the upper feed tray which worked well for more than a year and then that paper source developed the same problem.

Since the HL-5250DN had proven quite servicable as a home/personal printer (attached to my computer and 'shared' over the home network), except for the aforementioned problem, I replaced it with this one and hope that this doesn't develop the feed issue that the other one had. I had not used the HL-5250DN as a network printer and haven't tried the HL-5370DW in that mode either so I can not speak to how either functions in that mode.

Comment: I bought this printer as I wanted an inexpensive, wireless printer for my home network. This has great reviews and works for both Mac and PC. We have a Mac home system - a wireless network based on a Time Capsule and a couple of desktop and laptop mac computers.

Pros:
Solid printer for the money
Plug and play for *wired* printing
Good quality
Good Speed
Quiet

Con:
Well.... cons are all about the wireless setup. Let me first say that I am pretty tech saavy (both Macs and PCs). I figured that those complaining about set-up didn't know how to work their network or understanding the difference between a PPOE and WEP. NOPE. The wireless set-up took me two days (and a total of 10 hours). I made two phone calls to Brothers. Phone support was *not* helpful and clearly they do not have true computer techs staffing their support line. They were obviously reading off a screen (they couldn't answer any questions) and didn't understand the difference between a Mac and a PC. For example, I kept getting told to "Go to the Start Menu." When I explained that the Macintosh didn't have a start menu, I was told to 'look in the bottom left hand corner.' **sigh** There was also a lengthy delay when I tried to explain that I could not download and use Internet Explorer for networking the printer as there has not been an internet explorer for the mac in **years**; I was told that they could not help me until I downloaded the IE software **sigh**

The tech support also did not understand how to set up the printer on a PPOE network (in spite of the fact that there were some specific PPOE instructions that I was told to ignore - big mistake).

They told me on two separate occasions that I needed to contact my ISP to troubleshoot the network (even though there was clearly no problem with my network).

All of the set-up instructions use dated Windows Screen shots. They have not updated for Windows 7.

Ultimately, I was able to get the printer wired (without help from Brothers). After this, it ran perfectly. However, it was a painful process. If you want this for a wireless network, I might look elsewhere for an easier wireless setup, especially if you are a mac user.

Comment: I highly recommend this printer. It is great. Print quality is wonderful and the price was the best around. Brother printers rock.

Comment: Wireless set up is easy if you know your home network specifications. I loaded the set up disc and followed the screens to enter my router info, entered my network key and away it went without a hitch. If you do not know anything about your home network, you most likely will need help for the wireless set-up.
My first print job was a 360 page document double sided and it went well. The only negative is the small amount of room at the top of the printer discharge area to hold printed pages, it is will only hold about 60 printed sheets, not nearly enough. Good unit.