1 of 2 people found the following review helpful
Fast printer, great customer service,
July 11, 2009 K. Lew (Sunnyvale, CA USA) - See all my reviews
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This review is from: E460DW Mono Laser Printer (Office Product)
I bought this printer because PC World rated this one of the Top 10 monochrome laser printers: [...](actually, the E460dn model). I also wanted the printer to have a wireless network interface, so I went with the E460dw.
The printer toner cartridge comes in a plastic frame that is wrapped in a foam layer. The installation manual that comes with the printer as well as a picture card attached to the foam layer describe that the cartridge and frame must be pulled out, and you must remove the foam layer, and then re-insert the frame and cartridge. Simple enough, right? Well, it just so happens that when I tried to pull out the cartridge, the left side was stuck. I thought I just wasn't pulling hard enough, so I pulled harder, and the cartridge came out. BUT, I broke a small plastic hinge in the process. I went to the Lexmark Tech Support site, and behold, one of the top Knowledge Base articles says this is a known issue: [....], Knowledge Base article ENUS32262: "The...Read more