Customer Reviews
Average Customer Review
(17 customer reviews) 67 of 76 people found the following review helpful
Good printer---customer support has pros and cons,
January 28, 2009 D. Elliott (Arcadia, CA) - See all my reviews
This review is from: HP CP3525DN Color LaserJet Printer (Office Product)
I received this printer on January 22 and got it set up successfully last night (January 28). It is too early for me to comment on the print quality. What I have seen looks fine but I have only printed 4 pages so far and have not yet tried the duplex option.
I am writing this review to comment on HP's customer support, since an earlier reviewer had a totally negative experience. Some of my dealings with the customer support system were good and some were bad.
I received the printer on a Thursday while I was at work. I couldn't get to it until Saturday. Then I unpacked the printer and removed all the protective tape, etc. When I turned it on it stopped immediately after the memory check with an error message "Inflate failure. Download RFU file now. Download RFU on USB port" or something close to that. I knew I was in trouble. I went on line and found the latest firmware update (RFU = remote firmware update) and downloaded it to my Mac. But I couldn't figure out...Read more
20 of 22 people found the following review helpful
Great Business Printer for Top Class, Color Printing.,
April 24, 2009 Selwyn van Rooyen (Richmond, Virginia) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: HP CP3525DN Color LaserJet Printer (Office Product)
This is truly a wonderful product for a small to mid-sized business. It is quick, and prints beautiful pamphlets, newsletters, etc. in color. I cannot tell the difference between these prints and prints from a professional print shop... It also does card stock which lower end printers will not do well. It is a good sized printer and is heavy, but does a great job for in house printing. The cost per page on black and white is about 2.5 cents a page and in color it is about 14 cents a page which is much better than other lower end products. If you print more than 2,500 color pages a month, you'll save the costs of a lower end, $400 printer in less than 4 months. It does double sided printing well too.
16 of 17 people found the following review helpful
A Good Product Saddled by Poor Customer Service,
February 3, 2010 SpartySAM "college prof" (East Lansing, MI USA) - See all my reviews
This review is from: HP CP3525DN Color LaserJet Printer (Office Product)
Let me begin by stating that I am a long term HP user. My first HP laser printer was the HP LaserJet II+ - a printer that was over-built and virtually indestructible. I have tended to buy replacement printers that are HP. Unfortunately, the experiences with this printer have turned me off of HP products. This printer was purchased on September 25 2009. The reason that it was purchased could be found in the specifications - high speed, color, and duplex. Plus, it could work in a work environment consisting of both Windows and Macs (my home office). Upon delivery, setup was relatively painless. BTW, if you are using this printer as a network printer, you will find the amount of control and information given you when you enter the Printer's IP as amazing. I have a Xerox and its home page gives you about half of the information. Initially, the printer worked well. Then the problems began. The Magenta color was no longer being transferred. I searched the HP site for...Read more