5 of 6 people found the following review helpful
Problems as received, quickly resolved by seller,
July 15, 2010 Joseph B. Barton (Tucson, AZ United States) - See all my reviews
This review is from: HP Laserjet 5200DTN Printer. 35 Ppm, Prints 3 X 5 To 12.28 X18.5 In. 128MB Std. (Office Product)
Received printer, set up the unit, installed HP toner cartridge and printer drivers. All features worked with the exception of the #3 paper tray paper pick-up assembl,y when loaded with 11" X 17" paper. Every attempt to print 11 x 17 copies resulted in a "Paper Jam" message and the unit would shut down. I e-mailed PFC (seller) regarding the problem and they forwarded the e-mail to their tech support. The tech called with-in the hour and after running a number of tests the diagnosis was a failure of the paper pick-up assembly in the #3 paper tray unit.
PFC sent a replacement tray unit and upon installation, the issue was resolved.
I would recommend this seller; I was impressed with their methods and timely response of resolving warranty issues with their products.