Fine printer ... if it works.,
December 23, 2011 Scotty (Austin, TX) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Lexmark C546DTN Color Laser Printer (Office Product)
I received this product late on a Monday, only to discover that it was defective out-of-the-box; gray print with unfused toner on the paper edges and spilling toner inside of the machine. A Tuesday call to Lexmark customer support yielded a diagnosis of a "bad black imaging kit".; with a new kit and replacement toner (over half had been wasted) to be shipped via next-day air. I wasn't happy, but I was satisfied with Lexmark's response. When I didn't get a tracking number for the parts, I called during the late morning on Wednesday only to be told that the toner had shipped but that the imaging kit was on backorder for at least a week. In frustration, I called Amazon.
Amazon customer service was GREAT. They immediately overnight-shipped a replacement printer and generated a return authorization for the defective unit. I shipped the "bad" printer (at Amazon expense) on Wednesday afternoon and received the new and properly working printer before noon on Thursday...Read more
0 of 1 people found the following review helpful
BRAND NEW printer prints only half a page.,
November 13, 2011 Darcy Truppo "My Real Estate Lady on Line" (Centennial CO) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Lexmark C546DTN Color Laser Printer (Office Product)
Received the printer in only 2 days as promised. It was easy to install - but then the real fun began. To register you have to print a page to obtain the serial number and SID. The printer printed only on the right side of the page, but the necessary info was all on the left side (I think - not sure as nothing prints on the left side!) We attempted several other pages with the same results - no printing on the entire left hand side of each page.
We attempted to contact Lexmark for assistance, BUT its the weekend and no one is available. I need the printer on Monday AM but now will have to spend all day Monday on hold trying to figure out the problem, and probably have to wait another week while they send out a new printer because the first one they sent did not work. We chose this one based on reviews by Cnet and other reviewers, but they probably make the good ones for the reviewers and send the junk to the rest of us.
Do you want to know how I really feel -...Read more